What is Disaster Case Management?

Free, personalized support to help you recover from Hurricane Milton and Hurricane Helene

Disaster Case Management (DCM) connects you with a dedicated case manager who will assess your disaster-related needs, develop a personalized recovery plan, and help you navigate available resources. This free service is provided by Collier Disaster Alliance, Inc. (CDA) in partnership with Volunteer Florida as part of the official FEMA Disaster Case Management Program (DCMP) for Collier County.

Your case manager serves as your advocate throughout the recovery process, coordinating with FEMA, insurance companies, local agencies, and other organizations to address your unmet needs until you have successfully recovered.

How We Help Hurricane Survivors

Your case manager can assist with a wide range of disaster-related needs

FEMA & SBA Appeals

Help understanding determination letters, gathering documentation, and filing appeals for FEMA Individual Assistance and SBA disaster loans.

Insurance Assistance

Understanding policies, filing claims, following up with adjusters, appealing denied or inadequate settlements, and navigating disputes.

Repair & Rebuild Assistance

Connecting you with contractors, repair estimates, building codes and permits, and funding sources for home repairs and reconstruction.

Mold Remediation

Assistance with mold assessment, remediation services, documentation for insurance and FEMA, and connecting with certified professionals.

Housing Navigation

Finding temporary housing, rental assistance programs, understanding tenant rights after disasters, and coordinating with landlords.

Appliance Replacement

Help accessing programs for replacing essential appliances like refrigerators, washers, dryers, and other household necessities lost in the storm.

Who Qualifies for Services?

Disaster Case Management is available to all hurricane survivors with unmet needs

You May Qualify If:
  • You were impacted by Hurricane Milton or Hurricane Helene
  • You live in Collier County or surrounding areas
  • You still have disaster-related unmet needs
  • You need help navigating the recovery process
Important: You do NOT need...
  • To have received FEMA assistance or filed a FEMA claim
  • Insurance coverage
  • To meet any income requirements

Services are FREE and available to all survivors.

Register Now Learn More

How It Works

Getting started with Disaster Case Management is simple

1
Register

Complete our online intake form or call us to register for services. Takes about 10-15 minutes.

2
Get Assigned

A dedicated case manager will be assigned to you within 3-5 business days.

3
Create Plan

Your case manager will assess your needs and develop a personalized recovery plan with you.

4
Get Support

Receive ongoing support, resources, and advocacy until your recovery goals are met.

Trusted Partner in Disaster Recovery

Collier Disaster Alliance, Inc. (CDA) is the officially contracted partner with Volunteer Florida to provide the FEMA Disaster Case Management Program (DCMP) for Hurricane Milton and Hurricane Helene survivors in Collier County.

Our experienced case managers are trained in disaster recovery, FEMA processes, insurance navigation, and community resources. We are committed to supporting our community through every step of the recovery process with compassion, professionalism, and expertise.

Ready to Begin Your Recovery?

Register today to get matched with a dedicated case manager

Register for Services
Call (239) 499-4834

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